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The customer agrees to the
following terms and conditions before using Somroli Systems.
All content on this website
including the logo, graphics, text, design is the property of
Somroli Systems, No attempt should be made any of the content from
this website.
Somroli Systems has taken every
care towards the accuracy of information provided on the website. It has
exercised due diligence in providing the latest products/information.
Somroli Systems, or its employees, or its affiliates, are not
responsible and can not be held responsible for loss or damage caused to
customers and or users of the website due to the information provided on
the website. |
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Satisfaction Guarantee/ Return Policy
Somroli Systems guarantees the
quality of the products we offer. We also realize it is difficult,
sometimes, to accurately judge a quality of product from an image on a screen.
We want to assure our customers that while we do not want curiosity
sales, we offer 100% Satisfaction Guarantee on all the merchandise sold at Somroli Systems.
We will allow you to return a product in its original condition for
a FULL REFUND of the amount paid by you for the merchandise, if it does not meet your
expectations. All accessories along with original packaging must be included for each returned item. In case of missing or damaged products and/or accessories and/or packaging and/or product has been used, only partial amount will be refunded.
Following return policy is applicable for customers purchasing 1 unit only.
Please contact Somroli Systems within 15 days of
receipt of the item, at
cs#somroli.com (replace # by @)and
specify order#, the product serial # of the item to be returned and obtain an RMA.
Customer will need to specify this RMA on all return merchandise.
The refund or exchange is processed within 72 hours of our
receiving back the item.
Multiple units order are subject to a 20% return handling fee.
Please buy with confidence ,our
products will meet or exceed your expectations.
Somroli Systems delivers some
of its products through selected logistics providers and they vary from
time to time depending on the products and location.All initial communication should be
directed to
cs#somroli.com (replace # by @)
In the unlikely event, while the product is
unable to be delivered due to no one being at delivery location to accept the shipment, we will return the
goods to the Somroli Systems warehouse. Every genuine effort shall be
made to a re-delivery but not guaranteed.
Please allow the minimum time required for delivery as specified in
each category and or item description. Delivery shall be made in the course of the day, and the
customer agrees to refrain from requesting for deliveries at very early
or late hours of the day. All attempts will be made to deliver at the
specified time on the preferred date of delivery but Somroli Systems
will not be held liable if the delivery does not take place within the
specified time.
Order status:
You may login to your account anytime to check the status of the order/s placed with Somroli Systems. Following is a brief description of various order status:
Pending: Order is queued in the system for processing, awaiting on either payment to clear up or Somroli Systems employee to initiate processing the order.
Processing: Order is being processed.
Shipped:Order has been shipped. It may take 1-5 business days depending upon ship address location for delivery to take place.
Promotional Shipping:
Occassionally Somroli Systems offers flat promotional shipping rates to its customers including free shipping within continental US. The rates are applicable to contiguous US only unless otherwise specified. The customer can place an order for other U.S states or international
shipping locations. In latter case, customer will be contacted by Somroli Systems for incremental shipping charge applicable for the shipping. If the customer agrees to pay incremental shipping charge, order will be processed otherwise it will be cancelled and the order payment will be refunded to the customer.
Please allow the minimum time required for delivery as specified in the description of each item.
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